Returns & Exchanges
We want you to be fully satisfied with your Joseph Joseph purchase, which is why we offer a 30-day hassle-free return policy for unused products in their original packaging. Whether it's a kitchen gadget or a storage solution, we've made our exchange and refund process as innovative and efficient as our designs.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the unused products in their original packaging, ensuring all tags and instructional manuals are included to avoid processing delays.
Label and Post
Download and print your prepaid shipping label, attach it to the outside of your parcel, and drop it off at any authorized shipping location.
Refund Processing
Once our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing